Return and refund policy

Contact us within 28 days of receipt for an exchange (of a different vinyl) or a return.

We will process your exchange or refund within a maximum period of 14 days of receipt of the item(s).

 

Conditions for exchange/returns:

Please handle all items with care. Items must be returned to us intact and undamaged; any shrink wrap must remain undamaged. Please return item(s) as soon as reasonably possible. We will be unable to accept the return of any items where these instructions have not been followed.
Please note that exchanges cannot be offered since all items are unique.  We are unable to offer store credit.

 

UK Returns postage:

We will pay the postage cost for any returns where the products are faulty, misdescribed or arrive damaged. In all other circumstances, you are responsible for covering the return postage cost. 

We recommend that you use a recorded delivery service with proof of postage, as the parcel remains your responsibility until it reaches us and this delivery method insures you for the value of the item(s).

 

REFUNDS

Under the Distance Selling Regulations, if you buy products online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 28 working days of receiving your items. If you request a refund for your entire order, this also includes a refund for the equivalent of a standard delivery charge. This does not include the cost of returning the item(s) unless products are faulty, misdescribed or arrive damaged. Please return such items with proof of order. 

If you would prefer a refund, please return the item(s) within 28 days of receipt.

If you have any questions, please contact at: contact@mkvinyls.com